Sumo Strength

Find answers to questions about Sumo Strength orders, delivery, freight, assembly, care, returns, warranties and our 100 Day Home Trial. Get fast support for all gym and fitness equipment.

Sumo Strength Help Centre | Shipping, Assembly, Warranty & Support

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?

How long do refunds take?

Returns & Exchanges

Do you offer price matching?

How do I request a price match?

What are the conditions for price matching?

What is excluded from price matching?

Who makes the final decision on price matches?

Price Match Policy

How does warranty coverage work?

What does the warranty cover?

What is not covered under warranty?

What are my responsibilities for warranty compliance?

How do I make a warranty claim?

What are my rights under Australian Consumer Law?

Warranty Policy

Can I assemble my equipment myself?

Do you offer installation services?

What are the key assembly guidelines?

How do I maintain my equipment?

How should I protect my floors?

What are my safety responsibilities?

Can incorrect assembly void my warranty?

Assembly & Care

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal

Dispatch timeframes tracking and freight delivery conditions for Sumo Strength orders

Information about pre-order items, estimated arrival dates, dispatch timing, and mixed orders.

Information about warehouse pickups and order collection

Information about returns, exchanges, order changes, and refunds for Sumo Strength purchases.

Warranty coverage inclusions exclusions and claims

Information about applying for and using a Sumo Strength trade account.

Information about discount codes, promotions, and eligibility.

Information about ordering, payments, and pricing for Sumo Strength purchases.

How Sumo Strength collects, uses, and protects customer personal information.

Legal terms, liability limitations, and intellectual property information for Sumo Strength.

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