Price match available on equivalent products

At Sumo Strength, we&#x2019;re committed to offering exceptional quality at competitive prices. If you find an equivalent quality product at a lower price, we&#x2019;ll happily review it for a possible price match.

Do you offer price matching?

Information required to submit a price match request

To request a price match, simply contact our customer care team with:<ul type="disc"><li>A direct link to the competitor&#x2019;s product</li><li>The competitor&#x2019;s listed price</li><li>Confirmation that the product is in stock and available for immediate purchase</li></ul>Our team will assess your request promptly.

How do I request a price match?

Conditions that must be met for a valid request

The competitor must be an Australian retailer. The product must be equivalent in specifications and performance. The price must be publicly advertised and verifiable. Requests must be made before purchase or within 24 hours.

What are the conditions for price matching?

Price matching does not apply to:<ul type="disc"><li>Clearance, run-out, or liquidation sales</li><li>Flash sales, coupon codes, or member-only discounts</li><li>Marketplace sellers (e.g. eBay, Facebook Marketplace)</li><li>Pricing errors by competitors</li><li>Bundle deals, shipping costs, or installation services</li></ul>

What is excluded from price matching?

All price match requests are reviewed at the discretion of Sumo Strength. We reserve the right to determine product equivalency and eligibility at all times.

Who makes the final decision on price matches?

Sumo Strength

Price Match Policy

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?

How long do refunds take?

Returns & Exchanges

How does warranty coverage work?

What does the warranty cover?

What is not covered under warranty?

What are my responsibilities for warranty compliance?

How do I make a warranty claim?

What are my rights under Australian Consumer Law?

Warranty Policy

Can I assemble my equipment myself?

Do you offer installation services?

What are the key assembly guidelines?

How do I maintain my equipment?

How should I protect my floors?

What are my safety responsibilities?

Can incorrect assembly void my warranty?

Assembly & Care

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal