Dispatch time and delivery estimates for Sumo Strength orders

We dispatch orders within 1&#x2013;2 business days (excluding weekends and public holidays). During peak periods, dispatch times may be slightly extended.Once dispatched, estimated delivery times are:<ul><li>Melbourne, Sydney, Brisbane, Canberra, Adelaide: 2&#x2013;5 business days</li><li>Perth, Darwin, Hobart: 5&#x2013;10 business days</li><li>Regional areas: please allow an additional 2&#x2013;3 business days</li></ul>Delivery times are estimates only and may vary due to carrier delays outside our control.

How long does delivery take?

How pre-orders are handled, estimated arrival dates, and dispatch timing for orders containing pre-order items.

If your order includes a pre-order item, it will be dispatched once the item arrives back into stock. The estimated stock dispatch date shown in the product title is the most accurate information available at the time of purchase, but dates are estimates only and may change due to supplier or freight delays. If your order includes both in-stock and pre-order items, the entire order will be held and dispatched together unless a split shipment is arranged for an additional shipping charge.

How do pre-orders work and when will my order be dispatched?

All Sumo Strength orders include tracking

Yes. All orders are shipped with tracked delivery.&#xA0;You will receive tracking details by email once your order leaves our warehouse.If you have not received tracking within a reasonable time after your dispatch confirmation, please check your spam or promotions folder, then contact our customer care team if needed.

Will I receive tracking for my order?

Sumo Strength deliveries are kerbside or building entrance only.

All Sumo Strength deliveries are kerbside or building entry only. Due to the size and weight of fitness equipment, customers are responsible for ensuring clear and safe access at the delivery location and for arranging suitable assistance to move items beyond the kerb or building entry if required.Any re-delivery attempts, access issues, or delays caused by the delivery environment may incur additional carrier charges.

Is delivery kerbside only?

Authority to leave must be arranged directly with the carrier

Authority to leave (ATL) is only available if you contact the carrier directly and request this service once your tracking details have been issued.By default, deliveries require a signature to ensure your order arrives safely.&#xA0;Sumo Strength cannot request ATL on your behalf or accept responsibility for lost or stolen goods if ATL is granted directly with the carrier.

Can I request authority to leave?

Click & Collect holds and eligible shipping hold orders explained

Click &amp; Collect orders are held for up to 30 days, while orders requiring shipping generally cannot be held; eligible commercial or high value orders may be held for up to 90 days with full upfront payment and prior approval.

Can you hold my order?

Step by step overview of approved hold order arrangements

If approved, we issue an invoice including any shipping costs and require full upfront payment; we then pick and store your order and dispatch it only after you contact us to book shipping, after which tracking details are provided.

How does the hold order process work?

We currently only provide shipping within Australia.

We currently only provide shipping within Australia.

Do you ship internationally?

Yes, if you would like to arrange your own shipping, please reach out to one of our friendly team who will help to arrange this.

Yes, if you would like to arrange your own shipping, please reach out to one of our friendly team who will help to arrange this.

Can I arrange my own transport provider?

Sumo Strength

Dispatch timeframes tracking and freight delivery conditions for Sumo Strength orders

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?