Order changes cannot be guaranteed once processing starts

We process orders quickly to ensure fast dispatch. If you need to edit or cancel your order, please contact us as soon as possible.We will always do our best to assist, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Can I cancel or edit my order after placing it?

Try your Sumo Strength equipment risk free for 100 days

Use your Sumo Strength equipment in your home or commercial gym for up to 100 days. If you&#x2019;re not satisfied with the performance, you may return the item(s) for a full refund of the product value.

What is the 100 Day Home Trial?

Step by step overview of the trial process

How It Works:<ol start="1" type="1"><li>Place your order</li><li>Receive your equipment and keep all original packaging</li><li>Use your equipment for up to 100 days</li><li>If you&#x2019;re not satisfied, contact us and we&#x2019;ll assist with return arrangements</li><li>Once returned to our warehouse, our team will inspect the item</li><li>If the product shows only reasonably expected signs of wear and tear, a full refund of the item value will be issued</li></ol>

How does the 100 Day Home Trial work?

Key conditions that apply to trial returns

<ul type="disc" id="isPasted"><li>Customers are responsible for return shipping costs</li><li>Original shipping costs are non-refundable</li><li>All original packaging is required (including cardboard, foam, and protective materials)</li><li>Returns will not be accepted without full original packaging</li><li>Trial use must not involve group classes, continuous unattended access, or commercial member traffic exceeding standard private studio use</li><li>Excessive wear beyond standard testing may affect refund eligibility</li></ul>

What are the conditions of the 100 Day Home Trial?

Please inspect your order as soon as it arrives. If your item arrives damaged or with a fault:<ol><li>Take clear photos of the product and the packaging</li><li>Contact us within 48 hours of delivery</li><li>Provide your order number and a brief description of the issue</li></ol>Our customer care team will review the information and work with you to resolve the issue promptly, in line with our Returns &amp; Warranty policies.

What if my item arrives damaged or faulty?

Items that cannot be returned under the policy

Returns are not accepted for:<ul><li>products without original packaging</li><li>items modified beyond standard use or</li><li>damage caused by misuse or incorrect assembly.</li></ul>

What items are excluded from returns?

Once your return has been approved and received, refunds are processed to the original payment method within 5 business days.All refunds require valid proof of purchase.This policy is provided in addition to your rights under the Australian Consumer Law.

How long do refunds take?

Sumo Strength

Information about returns, exchanges, order changes, and refunds for Future Glass purchases.

Returns & Exchanges

Information about returns, exchanges, order changes, and refunds for Sumo Strength purchases.

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Do you offer price matching?

How do I request a price match?

What are the conditions for price matching?

What is excluded from price matching?

Who makes the final decision on price matches?

Price Match Policy

How does warranty coverage work?

What does the warranty cover?

What is not covered under warranty?

What are my responsibilities for warranty compliance?

How do I make a warranty claim?

What are my rights under Australian Consumer Law?

Warranty Policy

Can I assemble my equipment myself?

Do you offer installation services?

What are the key assembly guidelines?

How do I maintain my equipment?

How should I protect my floors?

What are my safety responsibilities?

Can incorrect assembly void my warranty?

Assembly & Care

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal