DIY assembly is supported for Sumo Strength equipment

All products are designed for DIY assembly when instructions are followed correctly.If unsure seek assistance from a qualified tradesperson.

Can I assemble my equipment myself?

We don't offer installation services at this time. All products are designed for DIY assembly when instructions are followed correctly. For large custom fit outs or projects, we do have a select range of trusted installers we can provide you with to

We don&apos;t offer installation services at this time. All products are designed for DIY assembly when instructions are followed correctly. For large custom fit outs or projects, we do have a select range of trusted installers we can provide you with to engage.

Do you offer installation services?

<ul type="disc" id="isPasted"><li>Always follow the product-specific assembly instructions provided</li><li>Assemble equipment on a flat, stable surface</li><li>Ensure all bolts, pins, collars, and fasteners are fully secured before use</li><li>For large items such as power racks, rigs, cable machines, and cardio machines, additional assistance is recommended</li><li>Some equipment may require anchoring for safety</li></ul>

What are the key assembly guidelines?

<ul type="disc" id="isPasted"><li>Clean equipment regularly with a damp cloth and mild detergent</li><li>Avoid harsh chemicals, solvents, or abrasive materials</li><li>Keep steel components dry to prevent rust or corrosion</li><li>Inspect bolts, cables, straps, and moving parts routinely</li><li>Lubricate moving components where applicable</li><li>Replace worn or damaged components immediately</li></ul>

How do I maintain my equipment?

<ul type="disc" id="isPasted"><li>Use rubber gym flooring or lifting platforms under free weights</li><li>Avoid dropping equipment onto bare concrete</li><li>Store plates, dumbbells, and bars on appropriate racks or storage systems</li></ul>

How should I protect my floors?

Safe usage expectations and liability disclaimer

<ul type="disc" id="isPasted"><li>Use equipment only as intended</li><li>Do not exceed rated weight capacities</li><li>Avoid releasing loads uncontrollably on bars or machines</li><li>Supervise use where required in commercial environments</li><li>Sumo Strength is not responsible for injury, property damage, or loss resulting from improper assembly, misuse, or failure to follow safety instructions.</li></ul>

What are my safety responsibilities?

Incorrect assembly may void warranty coverage

Failure to follow correct assembly, care, and safe usage guidelines may result in damage and could void your warranty. Always refer to individual product manuals for specific instructions.

Can incorrect assembly void my warranty?

Sumo Strength

Assembly & Care

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?

How long do refunds take?

Returns & Exchanges

Do you offer price matching?

How do I request a price match?

What are the conditions for price matching?

What is excluded from price matching?

Who makes the final decision on price matches?

Price Match Policy

How does warranty coverage work?

What does the warranty cover?

What is not covered under warranty?

What are my responsibilities for warranty compliance?

How do I make a warranty claim?

What are my rights under Australian Consumer Law?

Warranty Policy

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal