Pick up your Sumo Strength order from our warehouse

You can choose Click &amp; Collect by selecting Pick Up at checkout.Orders are generally ready for collection the next business day after purchase.You will receive a notification when your order is ready for pickup.Please wait for this notification before travelling to the warehouse.

How does Click & Collect work?

Identification and order confirmation are required

When collecting a Click &amp; Collect order, please bring:<ul><li>Your order confirmation (printed or on your phone)</li><li>Valid photo ID</li></ul>Our team may not be able to release the order without these details, for security reasons.

What do I need to bring for pickup?

Uncollected orders may be returned to stock

If your order is not collected within 30 days of being marked as ready, it may be returned to stock.If this occurs, we will contact you to discuss next steps, which may include cancellation and refund in accordance with our Returns &amp; Exchanges policy.

What happens if I do not collect my order?

Yes, you can appoint another person to collect your order on your behalf. Please provide them with a printed/digital copy of the 'your order is ready for pickup' email as well as a printed/digital copy of a photo ID matching the name on your order.

Yes, you can appoint another person to collect your order on your behalf. Please provide them with a printed/digital copy of the &apos;your order is ready for pickup&apos; email as well as a printed/digital copy of a photo ID matching the name on your order.

Can someone else pick up my Click & Collect order?

Sumo Strength

Information about warehouse pickups and order collection

Click & Collect

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?

How long do refunds take?

Returns & Exchanges

Do you offer price matching?

How do I request a price match?

What are the conditions for price matching?

What is excluded from price matching?

Who makes the final decision on price matches?

Price Match Policy

How does warranty coverage work?

What does the warranty cover?

What is not covered under warranty?

What are my responsibilities for warranty compliance?

How do I make a warranty claim?

What are my rights under Australian Consumer Law?

Warranty Policy

Can I assemble my equipment myself?

Do you offer installation services?

What are the key assembly guidelines?

How do I maintain my equipment?

How should I protect my floors?

What are my safety responsibilities?

Can incorrect assembly void my warranty?

Assembly & Care

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal