Overview of Sumo Strength warranty coverage

Warranty periods vary by product type and whether equipment is used at home or commercially.&#xA0;Warranty applies from date of delivery.

How does warranty coverage work?

Manufacturing and structural faults are covered

Sumo Strength warranties cover:<ul type="disc"><li>Manufacturing defects</li><li>Faults in materials or workmanship</li><li>Structural failure under normal and intended use</li></ul>

What does the warranty cover?

Warranty does not cover:<ul type="disc"><li>Normal wear and tear, cosmetic damage, or surface rust</li><li>Damage caused by misuse, impact, overloading, or improper use</li><li>Damage caused by incorrect assembly, handling, or storage</li><li>Use of equipment outside its intended purpose</li><li>Products that have been modified or repaired by a non-authorised party</li><li>Commercial use where no commercial warranty applies (e.g. adjustable dumbbells)</li></ul>

What is not covered under warranty?

All equipment must be:<ul type="disc"><li>Assembled strictly in accordance with Sumo Strength installation guidelines</li><li>Used only as intended for strength and conditioning training</li><li>Maintained appropriately, including routine bolt checks and equipment inspections</li></ul>In commercial environments, the site operator is responsible for daily inspections, scheduled maintenance, and user supervision of all equipment.

What are my responsibilities for warranty compliance?

Information required to submit a warranty claim

To submit a warranty claim, please contact our customer care team with:<ul type="disc"><li>Proof of purchase</li><li>Clear photos or videos showing the fault</li><li>A brief description of the issue</li><li>Confirmation of home or commercial use</li></ul>All claims are assessed promptly and fairly.

How do I make a warranty claim?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

What are my rights under Australian Consumer Law?

Sumo Strength

Warranty coverage inclusions exclusions and claims

Warranty Policy

How long does delivery take?

How do pre-orders work and when will my order be dispatched?

Will I receive tracking for my order?

Is delivery kerbside only?

Can I request authority to leave?

Can you hold my order?

How does the hold order process work?

Do you ship internationally?

Can I arrange my own transport provider?

Shipping & Delivery

When will my pre-order be dispatched?

What happens if my order includes in-stock and pre-order items?

Are pre-order arrival dates guaranteed?

Pre-Orders

How does Click & Collect work?

What do I need to bring for pickup?

What happens if I do not collect my order?

Can someone else pick up my Click & Collect order?

Click & Collect

Can I cancel or edit my order after placing it?

What is the 100 Day Home Trial?

How does the 100 Day Home Trial work?

What are the conditions of the 100 Day Home Trial?

What if my item arrives damaged or faulty?

What items are excluded from returns?

How long do refunds take?

Returns & Exchanges

Do you offer price matching?

How do I request a price match?

What are the conditions for price matching?

What is excluded from price matching?

Who makes the final decision on price matches?

Price Match Policy

Can I assemble my equipment myself?

Do you offer installation services?

What are the key assembly guidelines?

How do I maintain my equipment?

How should I protect my floors?

What are my safety responsibilities?

Can incorrect assembly void my warranty?

Assembly & Care

Do you offer trade accounts?

How do I apply for a trade account?

What benefits do trade account holders receive?

Trade Accounts

Do you offer discount codes?

Can discount codes be combined?

Discounts & Promotions

How do I place an order?

When is my payment taken?

What happens if there is a pricing error?

Orders & Payments

What personal information do you collect?

How is my data used?

Is my information secure?

Can I access or delete my data?

Privacy & Security

What are your Terms & Conditions?

Who is responsible for installation damage?

Who owns the website content?

What law governs my purchase?

Terms & Legal