What if my item arrives damaged or faulty?Updated 3 months ago

Please inspect your order as soon as it arrives. If your item arrives damaged or with a fault:

1. Take clear photos of the product and the packaging
2. Contact us within 48 hours of delivery
3. Provide your order number and a brief description of the issue

Our customer care team will review the information and work with you to resolve the issue promptly, in line with our Returns & Warranty policies.